Frequently Asked Questions
Everything you need to know about shopping with Aape.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do you offer international shipping?
Yes, Aape ships worldwide. Shipping costs and estimated delivery times vary by destination and will be calculated automatically at checkout.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our fits vary between streetwear oversized and slim-fit styles, we recommend comparing these measurements against your favorite garments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay in select regions.
Are the products sold on this site authentic?
Absolutely. This is the official Aape online store. All products sold here are 100% authentic and shipped directly from our authorized distribution centers.